A year ago today, 18th April 2012, we made UK history. For the first time in 377 years London had another delivery force on the streets delivering mail. This time last year 350 TNT Posties took to the streets bringing postal variety and an efficient, quality mail delivery service. Since the beginning of the End-to-end trial we have delivered 16 million letters. We now have 6 delivery units and over 600 Posties. This month we delivered our first 600,000 mail items in one week and we looking forward to reaching the 1 million items delivered a week shortly.

While the primary use of sampling will always be getting potential customers to try your product, it also presents a unique way to engage with consumers. 

Depending on the type of information you’re after, the process can provide feedback based on your product itself or on consumer habits.

The growth of the online retail market has exploded in recent years.

So much so, that by 2016, it’s estimated that online sales will count for 23% of all retail, and deliveries will cost businesses £6.2bn by the end of the same decade – which is why it pays to get your delivery solutions sorted NOW!

This week has been the National Apprenticeship week and TNT Post is delighted to announce that we are providing existing and prospective employees the opportunity to join TNT Post's apprenticeship scheme.

The Level 3 apprenticeship scheme has been designed to develop effective senior managers, this scheme will last two years. The programme focuses on substantial, sustained training in general management, thereby enabling skills transferability across a broad range of industries and organisations, future-proofing the expertise of individuals for the long term.

Handling returns is a necessity in any sales environment.

Consequently, improving the efficiency of the returns process results in positive shopping experiences, sparking a rise in repeat custom, and gives your firm a real competitive edge by inspiring customer loyalty.

That’s why bringing reverse logistics to the forefront of your business’ strategy can make the returns process quick and painless for customers and companies alike.

TNT Post are back at school working with Education Business Services International  (EBSI) organising engaging task days for local school children. Our learning & development teams from TNT Post Head Office, our End-to-End delivery team leaders and our Posties will help prepare children from various schools across West London for future career opportunities.

When you sell products over the internet, the process between a customer actually placing the order and it being delivered to their front door is known as order fulfilment. 

While some companies are happy to fulfil their order themselves (using a delivery service to take care of postage), some prefer to outsource their order fulfilment to a specialist company.

A glowing mention in MarketingWeek, prompted by the author’s brush with one of our posties, has seen our delivery staff held up as “perfect brand ambassadors”. 

 And we think that’s rather nice.

Unless a customer orders a jigsaw, the contents of their delivery should typically arrive in one piece.

For any E-commerce or mail order firms shipping large volumes of packets and parcels, this is especially true.

And, given that we handle more than 22 per cent of mail that comes through the letterbox, it is little wonder E-commerce companies are turning to us to look after their multichannel fulfilment and delivery.

Digital trends are changing the way that we live and 2013 will be no different; this year will be about refining the way we use technology based on the requirements of the consumer.