To coincide with its relocation to new premises in Northamptonshire, the Abbey Medical Practice wanted to review its existing patient communications to seek new efficiencies. With over 7,000 registered patients, it was vital to find a less labour-intensive, more cost-efficient way of sending high-volume mailings to its patients.

“The entire TranSend experience was stress free and the system worked extremely well. To extract the address information from our clinical system, set up a document template, complete the mail merge, upload the data and send out the 7,000 plus letters took little over 2 hours from start to finish which proved to be cost effective and not labour intensive. A win-win situation for the Practice and one that I would recommend to others” 
Mel Smith, Practice Manager

 

 

Northamptonshire NHS was seeking to reduce the costs and administrative hassle associated with large mailings of up to 9,000 letters. TNT Post’s hybrid mail solution, TranSend, offered a powerful solution in saving the Trust time and money on printing, fulfilling and posting its patient communications. 

Following a demonstration and rigorous scrutiny of the system’s data security by the Trust’s Information Governance team, TranSend was found to be a quick, practical solution to high-volume patient correspondence. 

“Working with TNT Post has been a real pleasure. Nothing is too much trouble. Our TNT Post Account Manager is very enthusiastic and will do all he can with the support of his team to help provide answers to problems. He not only gets the bigger picture, he’s interested in it” 

Julia Johnson. Head of Facilities