Christmas is only 12 weeks away and the mad shopping rush has already started!

With a 17.5% year-on-year increase of online shoppers at Christmas time, it is expected that £87billion will be spent online this year.  The e-commerce world has grown massively as it is a convenience to avoid the shops and getting caught up in the waves of manic shoppers.

The digital world has created a way for consumers to have the luxury of sitting at home, work or when they are mobile with the use of phones and tablets.  Accessibility is much easier and the navigation of sites is better structured.  Online shoppers will research the items that they wish to purchase then choose the delivery option that is best for them.  Many consumers want to receive their items within a very short space of time. 

E-commerce businesses will already be starting to see volumes of items being bought and requested for delivery, but although the quality of the item itself is important, the actual delivery of the package plays a big part in the overall service.

Following research from fast.MAP this year, it has been reported that 52% of consumers enjoy receiving packages from retailers by post.  As we are getting closer to the festive season e-commerce businesses must be mindful of this statistic and work towards ensuring that they are using a successful delivery service company.  Whether you are a B2B or B2C business, good delivery is important to retaining customers.  Having a worthy delivery service is just as important as the product that you are selling.

The two need to go hand in hand to ensure that the customer is satisfied with the delivery service and the item. If the consumer is not pleased with their item then they will not purchase again, but similarly, if the delivery of the item has been difficult, (taken too long or delivered in an inappropriate state) they may reconsider using a different retailer next time.

Here at TNT Post UK we will ensure that we work together with you to provide a reliable, cost effective packets and parcels delivery service that keeps your customers delighted in receiving that piece of mail from you, especially in time for Christmas!