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Posted on 19/03/2014 11:20 By Lucy Bradbury
When online retailers first started out their sites were mainly visited by people who knew exactly what they wanted and would quickly decide whether they would buy an item. Overtime however, online shopping has matured to the point where shoppers browse pages as they would a high street store.
This online trend for ‘Window shopping’ means shoppers now browse sites – sometimes even loading up shopping carts - before leaving with many of them never returning. Why they decide to not buy could be because of a number of reasons; you do not want uncertainty to be one of them.
Posted on 13/03/2013 15:27 By admin
Handling returns is a necessity in any sales environment.
Consequently, improving the efficiency of the returns process results in positive shopping experiences, sparking a rise in repeat custom, and gives your firm a real competitive edge by inspiring customer loyalty.
That’s why bringing reverse logistics to the forefront of your business’ strategy can make the returns process quick and painless for customers and companies alike.