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Posted on 15/04/2014 10:09 By Lucy Bradbury
In recent years postal mail has been in decline, with an increasing number of businesses opting to use online statements and communications instead of offering a paper based option. Public resistance to receiving and sending private information online has steadily eroded and, coupled with more flexible web access by any device from any location, organisations fear losing customers if they don’t provide billing and other information online. But on the other hand, they could also lose customers by simply denying them the right to choose how they receive their bills.