Reverse Logistics
Reverse Logistics From TNT Post
With TNT Post, going in reverse needn’t mean going backwards. Our reverse logistics service allows your company to respond positively to everything beginning with “R”:
- Returns
- Replacements
- Refunds
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- Receipts
- Reworks
- Refurbishments
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Simply put, we offer solutions designed to make processing returns simpler. From fast turnaround procedures to increased automation and customer transparency, our reverse logistics management service is tailor-made for modern, fast-moving businesses.
But we don’t just pick products up and drop them at your door…
Returns Analysis
When a customer returns something to you they shouldn’t just be returning goods or services – they should be returning knowledge.
That’s why our detailed returns analysis solutions are such an important part of our reverse logistics service – and our greater multichannel fulfilment offering.
While others simply pick up and drop off, we tell you why your product is coming back. From there, you can find out:
- What went wrong
- Where in the chain it happened
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- How to fix it
- How to reduce numbers of future returns
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Finding out why your customers are not satisfied is a vital part of enhancing customer service.
With the information we provide, you gain more than just the time previously spent processing returns – you also gain the knowledge needed to improve.