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Important: TNT Post do not operate a courier service for individual or personal letters or parcels

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returns Management

Understand customer returns and improve your mailing effectiveness, saving money. Our Returns Management service reveals why mail is returned, aiding future targeting and helping you cut the cost of wasted mailings. You can combine Returns Management with our greenPost and adMail services.

features & benefits

  • Understand why mail is returned and fine tune your future campaigns
  • Gain insights into customer preferences and likely future behavior
  • Improve targeting to boost ROI on your mailings
  • Outsource Returns Management to TNT Post, and free up your own resources
  • Meet PAS2020 ‘end of life’ obligations by reducing waste and recycling
  • With Returns Management, you are already part way to meeting the greenPost and adMail service requirements

key information

  • Returns Management can be used with any of our mail services
  • Choose from four options that each capture the recipient’s name, address and reason for return:
  • 1. Scan and capture via 2D or CodEffect barcode

     

  • 2. Scan and capture via unique reference number

     

  • 3. Scan and capture name, address and reason for return

     

  • 4. Capture by handkeying when scan is not possible

     

  • Customers show TNT Post’s return address on their mail. Returned mail is sorted and data is captured and supplied. The original items are then securely destroyed
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