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TNT Post UK invests for growth

2010 investment programme to expand workforce, facilities and technology

London, 8th July 2010 - TNT Post UK's 2010 investment programme is on track to see the UK's largest private mail operator expand its workforce by a fifth, increase its regional presence and invest significantly in its operations by the end of the year.

In 2010 the company will increase its workforce by 20 per cent; an expansion which will take TNT Post's staff to more than 1000 employees across the UK. The company which has recently been reaccredited by Investors in People, will introduce new roles across the business - from client managers to administrative and operational staff in the postal depots. New roles will also be created across TNT Post's national van fleet which is to be centralised to provide flexibility of coverage across the country.

These investments build on the company's growth over the past six years since it began operations in the UK, handling 300 million items in its first full year, to over 2.66 billion items in 2009. In this time, TNT Post has opened a network of five regional offices covering Scotland, the North, the Midlands, London and the South East and the South West.

Building on the existing five regional offices and six depots, TNT Post is on the hunt for a central distribution hub, to help improve operational efficiency and further increase its capacity. This hub will handle billions of items a year. In addition it is looking to expand its Iver, Buckinghamshire, depot by 40,000 square feet later this year.

Further bolstering the regional coverage, TNT Post will be opening a new hub in Northern Ireland this autumn, following trials of its service over the last six months.

As well as investment in staff and facilities, over £3 million is being invested this year in sorting and processing machinery, customer relationship management and new facilities, ensuring that all of TNT Post's services are at the cutting edge.

Nick Wells, chief executive of TNT Post in the UK, comments, "Our incredible growth is owed to the way we have continued to innovate the postal market - from hybrid mail services to our new next day delivery offering, FirstSort. It is this commitment to innovation, quality of service and intelligent account management which keeps UK organisations, both large and small, public and private, coming to TNT Post for a truly unique approach to postal services."

"We are dedicated to continued growth and strength of service offering, which can only be realised by a fully liberated postal market; a position we hope to see come true through changes to the unfair VAT rules which will ensure a level playing field with Royal Mail."

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Q&A

  • What is the maximum number of items Royal Mail will deliver?
  • From the 7th June the number of items Royal Mail can deliver to each household per week will increase from 3 to 4. There is potential to expand this to 5 or 6 items in the future.

  • Can I now send my doordrops over the Christmas and New Year period?
  • As of this year you will now be able to book distributions over the 3 week late December period that has historically been unavailable.

  • What does this mean for my existing booking?
  • Current bookings will not be affected by these changes, there is no effect on Royal Mail prices and the cancellation policy will not be affected.

  • How can I take advantage of these new opportunities and what charges will I incur?
  • You can add more postcode sectors to your door to door booking in line with existing arrangements. If you choose to delete postcode sectors from your booking you may incur cancellation charges in line with Royal Mail’s terms and conditions.

  • Is there more of a chance that a competitor could advertise at the same time as me?
  • Royal Mail’s policy of non-competing items will remain unaffected.

  • Will this affect the pricing for future bookings?
  • Royal Mail have no plans to change pricing as a result of this change. Future pricing will be assessed as normal and any changes shall be communicated by Royal Mail.

  • Will I still be able to book in advance?
  • Yes, booking services remain unchanged and can be made between 3 weeks and up to 2 years in advance of the planned delivery date.

  • Will the Late Sales incentive remain as is?
  • There are no plans to change the existing late sales incentive. The additional distribution slots will be available as late sales 3 to 4 weeks prior to distribution, subject to availability.