Press statement UK Express Services
20 November 2007
TNT Express Services is co-operating fully with Her Majesty's Revenue & Customs and the Metropolitan Police in relation to the ongoing investigation into the missing HMRC computer discs.
The company co-operated fully with HMRC when the problem first arose and has continued to do so throughout the period since the discs were reported as lost.
TNT operates a general internal mail system for the HMRC and other associated Government agencies. Options exist for the sender to choose a consigned service e.g. full track and trace.
General mail does not carry a track and trace mechanism and hence it has been impossible, in this instance, to conduct an audit to identify if the item entered the system.
It is important to note that the replacement discs were despatched on a consigned service e.g. with full track and trace visibility on October 24thand subsequently delivered within the required time frame the following morning.
TNT carries up to 100,000 items of mail each night on behalf of HMRC.
At this stage we are unable to offer any further comment as police investigations continue and an Independent Police Complaints Commission inquiry is about to be launched.
Journalists who have further questions should contact David Walker, Head of Communications or Nick Murray, PR Executive on 01827 303 030.
