Case Study: Ink Shop
Post succeed in print.
Ink Shop has been providing colour-printing services for almost 15 years offering quality printed products at a competitive price businesses across Scotland. Its large customer base and ambitious plans to expand across the UK mean Ink Shop now sends almost 100,000 mailers to customers and prospects every month.
As such an efficient, cost-effective postal operator is crucial to the business' expansion strategy. Stuart Mason, Managing Director of Ink Shop explains:"Our expansion strategy is hugely important to our overall business plan, which is why we required a reliable, flexible postal provider that could guarantee complete accountability at an affordable price."
Stuart explained; "As our mailing volumes grew we started to experience a few issues with the first alternative postal provider we switched to, so when problems started to get unmanageable we responded by sending a mailing with TNT Post straightaway.
Flexibility with regards the mailing volumes we supplied, as well as knowledgeable account managers who could ensure seamless implementation were key to our decision to switch to TNT Post."
The company has now been appointed to deliver Ink Shop’s unsorted mail via TNT Post PremierSort Flex, a 2 day-definite postal service in Scotland and a 3 day-definite service outside this area, with Royal Mail providing final mile delivery
Ink Shop has been nothing but impressed with TNT Post.With a service that’s been specifically developed to benefit local businesses sending over 250 unsorted mail items, the standard of service and overall reliability has been a big asset. Stuart commented: "We are delighted with the service from TNT Post. Its clear pricing structure was more competitive than other market providers and their supportive, well informed customer service team really played a big part in our decision to switch."
Ink Shop also benefits from additional postal services. Stuart explains:"TNT Post removes all the hard work from sorting.We print the mailers, box them up and then simply hand them over to TNT Post to sort.With almost 100,000 items being sent each month this saves us a huge amount of time sorting mailers – we’d never consider bringing this back in-house again.
We would definitely recommend TNT Post. It was really easy to switch accounts, and the transition was smooth and problem-free.We can't praise the team highly enough – they really are a breath of fresh air."
Main benefits:
- Quality of account management
- Flexibility in handling varying mail volumes
- Reliability
- High levels of service quality
- Efficient and knowledgeable staff
- Competitive pricing
