Case Study: Ultimate Credit Services
Credited as the perfectpostal partner.
Glasgow-based Ultimate Credit Services is a debt collection company that has over 700,000 accounts.
Considering at least one letter needs to be sent over the lifetime of each account, the requirement for a flexible, cost-competitive postal partner is essential.
Jim Aitken, Managing Director of Ultimate Credit Services explains: "Cost was critical in our decision to switching to TNT Post in Scotland.Their flexible approach and easy to understand cost structure perfectly matched our business' needs. Our mail is picked up twice a week, and if we need to book extra collections if we’re busy, we can."
Ultimate Credit Services now mail 10,000 letters a week via TNT Post PremierSort Flex – a 2 day-definite postal service in Scotland and a 3 day-definite service outside this area. It’s suitable for organisations sending over 250 pieces of unsorted mail – TNT Post collects and Royal Mail carries out final mile delivery.
Before appointing TNT Post, Ultimate Credit Services was only able to obtain a bulk mail discount by stockpiling their mail. Jim explains: "In the early days it was feast or famine in terms of mailing volumes. Due to the bulk discounting structure of our previous supplier, we had to reach a threshold of 4,000 letters before benefiting from cheaper rates, this could take up to ten days. Not only was this unacceptable to our clients, it was potentially damaging to the business.That’s why we switched to TNT Post."
Ultimate Credit Services has been very impressed with TNT Post, not only with the standard of service but with their reliability overall. Jim commented "Of all the suppliers we deal with,TNT Post in Scotland is by far the easiest to work with.Their customer service is second to none, unlike the service we received from our previous supplier."
In fact, Ultimate Credit Services has been so impressed by TNT Post Scotland that Jim has since recommended them to other businesses in the region. Jim concludes; "The TNT Post team in Scotland came highly recommended and have exceeded all our expectations – so much so that I’ve introduced them to six other businesses in the industry... and counting!"
Main benefits:
- Flexible collection arrangements
- Competitive pricing
- Quality of account management
- Flexibility in handling varying mail volumes
- Reliability
- High levels of service quality
- Easy to work with
