TNT Post launches packets and parcels service to meet demand of e-retailers
Sep
26
Written by:
9/26/2011
• Reliability and value key to new service
London, 26th September 2011: TNT Post UK, the largest private sector postal
operator in the UK, has launched a new packets and parcels delivery service
following demand from e-retailers, for a reliable and cost effective service to satisfy
their expanding online customer base.
At launch, the company has secured Guernsey Post as a client, which will see wellknown
high street brands use the service with their deliveries being handled by TNT
Post UK. Current projected volumes are 17 million items in the first year of operation
with the company targeting vendors who use websites sites such as Kelkoo and
ebay to promote their products.
TNT Post UK has invested in new automatic sorting machines in its Iver depot for
the new packets and parcels service and is expected to be five to ten per cent
cheaper than Royal Mail.
The company has simplified the customer experience through introducing flexible
collection times that suit the customer with no need to separate domestic and
international items.
Recent research from the 2011 IMRG Consumer Delivery Survey revealed that bad
delivery experience with an e-retailer had discouraged repeat purchase by 31.5 per
cent. This is the second consecutive year in which bad delivery experience has
influenced choice of online purchase, showing that positive delivery is paramount.
Shaun Lihou, Head of Bulk Mail, Guernsey Post endorsed the service commenting:
“We have to ensure that our clients receive an efficient and quality service and
working with TNT Post UK will enable us to fulfil that promise.”
Nick Wells, CEO, TNT Post UK said:
“Our expansion into packets and parcels is a key part of strategic growth plan in the
UK. We have applied our principles of innovation, customer service and value for
money to this new offer. We aim to improve customer satisfaction and reduce costs.
Online retail packets and parcel delivery is a growing trend within the postal sector
and our focus is to be the main provider in this sector.”